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Anonymized client result
01 / a Colorado restoration company

The work was finished. The money had not shown up.

Insurance-funded work paid slow, receivables stacked up, and chasing them lost to every emergency.

Measured inside a real business that is described by shape, not by name.

$1.3M
sitting in receivables with no follow-up running
293
invoices stuck, averaging 199 days
2,256
jobs read through the API, not sampled
02 / Starting condition

Restoration work gets done fast and paid slow. Insurance-funded jobs stack up in receivables, and chasing them is the task that loses to every emergency, every day, forever.

We read the whole job history through the CRM's API rather than sampling it, so the number is a census and not an estimate.

03 / What Surge did

A full map of the pile: every stuck invoice, its age, its stage, and what it would take to move it. Plus the follow-up design that would work it without anyone having to remember.

04 / Result, at the confidence the evidence supports

The company could see the whole receivable position in one place for the first time, aged and sorted, instead of rediscovering old invoices by accident.

The engagement paused before the follow-up went live, so there is no recovery number here. I publish those when they are real.

05 / Systems involved
  • The company's restoration CRM, read through its API
06 / How it was measured

The whole job history was read through the CRM's API rather than sampled, so the figures are a census of the account at that moment.

07 / Limitations

Diagnostic only. Nothing was deployed here, so nothing is claimed beyond what the audit found.

The follow-up was designed and not deployed. This is a diagnostic, and it is labeled as one.

Anonymization

Described by trade and state. No written consent to name the company is on file, and the engagement paused before deployment.

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